Delivery Information

Delivery & Returns

Delivery can be to any address as long as the address at which your payment card is registered is also present on your order.  Please make sure you keep the receipt enclosed with your goods.

When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.

Bearhouse Alpacas will endeavour to despatch your order within 48 hours and delivery may take up to five working days.


You will only pay one delivery charge per order, which will be calculated depending on the contents of your order. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.


If you need to return a product purchased from Bearhouse Alpacas then you have 28 working days to do so. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.

The goods should also be returned with their original box, packing and accessories.

If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days.

Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.

Please post returns to the following address:

Bearhouse Alpacas

Sandcombe Wood



EX10 0QR



Bearhouse Alpacas

Copyright © 2019 Bearhouse Alpacas

Shop built by Broad Ribbon Designs