Terms & Conditions

Terms and Conditons

Bearhouse Alpacas recommends that you print out and keep a copy of these terms and conditions for future reference.

These terms and conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

This site is owned and operated by Bearhouse Alpacas ('Bearhouse Alpacas', 'we' or 'us' or 'our'). If you have any questions or comments with regard to these terms and conditions please contact us by either email: richardbearhouse@yahoo.com or phone: 01395 597693 or 07714 031 844.

These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.

The Contract Between Us

Any contract for purchases made through the website will be with Bearhouse Alpacas. Bearhouse Alpacas must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.

Once payment has been received  by PayPal, Bearhouse Alpacas will confirm receipt of your order by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. 

Bearhouse Alpacas is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the correct price, or to cancel the order altogether.

General Terms

These terms and conditions only cover the Bearhouse Alpacas website. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

The Bearhouse Alpacas Website

Bearhouse Alpacas own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited.

Product Colours

Bearhouse Alpacas will make every effort to ensure that the natural alpaca products ie wool and felt, shown on our website, are shown as close to their true colour as possible.

Payment Details

Bearhouse Alpacas accepts payment by PayPal.  All product prices and delivery charges are shown in UK pounds sterling. We can also accept payment by cheque.  Please contact us by telephone or email if you prefer this method.

Availability of Goods You Order

If Bearhouse Alpacas has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by Bearhouse Alpacas from your PayPal account  will be re-credited to your account and Bearhouse Alpacas will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. Bearhouse Alpacas will not be obliged to offer any additional compensation for disappointment suffered.

Changes to This Agreement

Bearhouse Alpacas reserves the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Bearhouse Alpacas


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